# Complaints and Appeals Policy

[<br>](https://drive.google.com/file/d/1pW4G_wrXYcSZH7rqacwethpU9MDpz1Ey/view?usp=sharing)The Complaints and Appeals Policy ensures fair and transparent procedures for addressing grievances and contesting decisions related to carbon credit certification, fostering trust and accountability in the certification process.

{% embed url="<https://drive.google.com/file/d/1pW4G_wrXYcSZH7rqacwethpU9MDpz1Ey/view?usp=sharing>" %}